Terms and Conditions

The following conditions are part of your rental contract and therefore it is essential that you read them carefully. The rental agreement is between the owner of the property and yourself and in some privately owned apartments is not considered to be of a tourist origin. Parasol Property Mallorca acts as an intermediary between these two parties.

May I suggest that you read the description of the property carefully to ensure it matches your requirements to avoid any disappointment when you arrive in resort. Please pay particular attention to whether your chosen accommodation has hot/cold air conditioning throughout, a lift, maid service, the location is suitable etc. Should you have any queries please do not hesitate to contact me.

Arrival and Departure Times
When confirming the booking it is essential that you provide your flight details so the owners are aware of your approximate time of arrival and departure. Check in times vary between the properties on offer but most accommodation is available for occupancy between 1400-1600hrs. on the day of your arrival. The time of occupancy for your particular property will be confirmed at the time of booking.

All self catering accommodating must be vacated by 1000hrs on the final day to allow the property to be prepared for the next guests. If there are no other guests leaving or arriving in this property most owners are flexible with these times however this can not be confirmed until a couple of days prior to your arrival or departure.

Occupancy of the Property
The property must not be occupied by more than the number of guests quoted in the original booking or mentioned in the property description. Parties or functions may not be held on these premises which result in the over occupancy of the property. Should you require an extra bed/cot/highchair for any additional person this can be arranged in most properties, at an extra cost, providing it is requested and confirmed in advance.

Every effort is made to ensure that the accommodation and resort is accurately described. All contents are accurate at the time of writing. Property owners and managers reserve the right to take appropriate action to ensure the maintenance of the property or facilities are kept up to date and very occasionally this can mean you notice someone gardening, cutting the grass, pool cleaning or emptying, general repairs etc. Naturally all this is done with the least inconvenience possible to guests. Where the accommodation has air conditioning it is understood that the use will be respectful and that the units are never left on when the property is unoccupied or when doors or windows are open. There may be building activities either in the resort or in the vicinity of your property. These activities may start and stop without notice but life has to continue abroad just as it does at home. Some facilities, such as safes, often have an additional charge and a charge for a replacement key should this be lost.

Neither Parasol Property Mallorca nor the owner of the property will accept liability or pay compensation in any of the following cases: a) fault or negligence of third parties b) force majeure or other situation beyond our control c) theft within the property d) incorrect use of pools, playgrounds, balconies or other facilities on the premises e) refund for unused days occupancy due to changes in your travel arrangements or personal circumstances f) extreme weather conditions, war, riots, industrial disputes, terrorist activity, fire.. Parasol Property Mallorca requests that you ensure that every member of your party has adequate holiday insurance prior to travelling.

Booking and Payment conditions
All prices are quoted in Euros and inclusive of IVA. For self catering accommodation the prices are per unit and hotel prices vary on the room type. Weekly rates are shown for quick reference but remember there is flexibility on the number of nights booked and the nightly rate can be calculated by dividing the weekly rate by 7. Once you have decided on the accommodation, the dates you wish to travel and received confirmation of the availability and price then it will be necessary for you to complete and return a booking form (which will be emailed to you) along with a minimum deposit of 25% of the total rental amount. This can be paid by credit card or by bank transfer. We can hold your accommodation for up to 48hrs to enable you to book flights and make arrangements for this payment. The balance is normally due to be paid one month prior to your arrival in resort. If the reservation is made less than 6 weeks prior to your departure date then the full amount must be paid at the time of booking. Should you decide to pay by bank transfer any bank charges incurred will be at your expense. Once the transaction is completed please send the receipt to us by email to enable us to confirm your reservation. Payments made by credit card will incur a surcharge of 1% of the total cost of the transaction. Some property owners prefer different payment conditions and should this be the case with your booking the details will be confirmed at the time of making the booking. On receipt of your deposit Parasol Property Mallorca will send you an email confirmation. We do ask that all details are checked carefully and any differences reported immediately.

Breakages and maintenance
Despite careful selection and preparation of your accommodation, in rare cases, it may not entirely fulfil your expectations in which case it is essential that we are notified immediately to enable the owner or property manager to rectify the difficulty as soon as possible. Please replace or pay for any breakages or damage caused during your stay and also inform immediately of any mal function to facilities within the accommodation. At the end of your stay the property, furniture, fittings and belongings of the landlord must be returned in the same good condition as when they were received. All properties are equipped with sufficient bed linen and bathroom towels for the number of guests. Beach towels are not included unless otherwise stated. Electric, gas and water costs are included in the weekly rentals.

Cancellations or Amendments
We highly recommend the purchase of complete travel insurance for every member of your party once you have confirmed your booking as this will cover a number of eventualities including the need to cancel your holiday. The deposit is non refundable in any circumstances.

Should you have to cancel your holiday we will require a letter by email from you no later than six weeks prior to your arrival date. This is to avoid any misunderstanding which could arise over the phone. It is essential that we acknowledge receipt of your cancellation to avoid you being liable to pay the outstanding balance.

Any alteration to a confirmed booking will have an administrative charge of 30euros applied.

Balearic Tourist Tax
As from July 2016 the Balearic Government introduced a daily rate tourist tax which is to be paid by every person over 16 years of age for each night they spend in a property as a traveller or tourist. Some properties have included this tax in their rates and others have not. If you are in any doubt then please ask. The rate varies between 1€ and 2€ plus 10% IVA per night.  Some property owners have arranged for payment prior to your arrival to prevent the need to disturb you during your stay.  It is possible that a copy of your passport will be required for each member of your party from Spring 2017 and we thank you for your understanding of this security measure where your details will be registered to the Guardia Civil.